A complete IT department without building one internally.
MVTS becomes the technology team for growing businesses that have outgrown informal IT. Your employees are supported, your systems are managed, your security foundation is strengthened, and one provider owns what comes next.
Built for businesses that are too big to wing IT
The strongest fit is an organization with 20 to 100 employees, no mature internal IT team, and daily operations that depend on technology. Organizations with 10 to 19 employees can also fit when technology dependence and operating needs justify the relationship.
- Leadership wants one accountable provider
- Security and continuity matter to the business
- Employees need a dependable place to get help
- The organization will standardize on a supported baseline
Five pillars, one accountable department
The service connects daily support, technology operations, security, continuity, and planning so responsibility does not fall between vendors.
Employee Support
Give every employee a professional place to get technology help.
- Remote support for covered needs
- Workstation and Microsoft 365 troubleshooting
- User access help
- Employee onboarding and offboarding
- Application escalation and vendor coordination
Managed Technology
Keep covered systems visible, maintained, and under active ownership.
- Endpoint monitoring and remote management
- Managed patching and device health checks
- Asset inventory and lifecycle tracking
- Microsoft 365 administration
- Network oversight and documentation
Cybersecurity
Build practical safeguards across identity, devices, email, and behavior.
- Managed endpoint detection and response
- Continuous security operations monitoring
- Identity and Microsoft 365 posture management
- Email, web, and vulnerability protection
- Security awareness and incident triage
Business Continuity
Know what is protected and how important systems would be recovered.
- Backup oversight for covered services
- Microsoft 365 backup management
- Backup failure follow-up
- Recovery priority planning
- Restore validation and continuity recommendations
Technology Leadership
Turn technology risks and priorities into a practical business roadmap.
- Regular technology and risk reviews
- Lifecycle and budget visibility
- A rolling technology roadmap
- Project prioritization
- Vendor and procurement guidance
The security standard every managed customer accepts
Responsible IT ownership starts with a consistent baseline. These controls give every covered environment a practical foundation that MVTS can manage, document, and improve over time.
- Multi-factor authentication on every account
- Managed endpoint detection and centrally managed devices
- Consistent patching, protective web filtering, and email security
- Security awareness training and a managed password system
- Supported operating systems with restricted administrator access
- Documented onboarding, offboarding, backup, and recovery processes
- Appropriate device management controls for the environment
Who owns what
Clear ownership keeps routine work moving and prevents important decisions from getting lost between teams.
MVTS
owns the managed systems and their day-to-day operation.
Your business
owns decisions, approvals, and budget.
Your vendors
own their platforms, while MVTS coordinates with them on your behalf.
What employees experience
- A dependable place to get help with workstation, Microsoft 365, and application issues
- Fast, clear escalation instead of being bounced between vendors
- Onboarding and offboarding that happens without chasing IT
What leadership experiences
- A single accountable provider instead of a pile of disconnected vendors
- Regular technology and risk reviews in plain business language
- A rolling roadmap and budget visibility instead of surprise costs
Scope and exclusions
The managed relationship covers ongoing technology ownership. Work outside that operating scope is identified separately so expectations stay clear.
Included
- Employee support for everyday technology needs
- Management of covered devices, systems, and Microsoft 365
- Practical cybersecurity across users, devices, identity, and email
- Backup oversight and business continuity planning
- Technology reviews, roadmap planning, and budget visibility
Excluded
- Project work and major migrations
- Large application implementations
- Custom software support beyond initial triage
- Unlimited after-hours support for noncritical issues
- Major incident forensics
- Formal compliance consulting
- Hardware and license costs
- Cabling and electrical work
A transition you can see
Step 1
Discover: inventory users, devices, vendors, systems, backups, and ownership.
Step 2
Deploy: bring covered systems into MVTS management and open employee support.
Step 3
Secure: identify and address the most important baseline gaps.
Step 4
Document: create the operating information required to support the environment.
Step 5
Stabilize: resolve onboarding blockers and validate monitoring, backup, and escalation.
Step 6
Plan: deliver the first roadmap and next-quarter priorities.
Predictable IT ownership
MVTS publishes three tiers: Essential at $125, Complete at $165 and Premier at $195 per covered user per month. Each includes up to 2 managed devices per user and the full security baseline, including Microsoft 365 backup. Implementation is waived with a 12-month agreement, and after onboarding you can leave on 30 days' notice with no fee.
Final scope depends on covered users and the complexity of the environment.
Compare the three packagesHow it starts
Every engagement starts with an IT Fit Call to discuss your users, current environment, scope, and whether the relationship fits both sides.
Book an IT Fit CallManaged IT department FAQs
Answers to common questions about fit, cost, transition, and getting started with MVTS.
What is an outsourced IT department?
An outsourced IT department is an external team that takes responsibility for employee support, managed technology, cybersecurity, business continuity, and technology planning. It gives a growing business one accountable technology partner without requiring it to build a complete internal IT team.
Who is a managed IT department for?
The strongest fit is an organization with 20 to 100 employees in the Kansas City metro, no mature internal IT team, and daily operations that depend on technology. Organizations with 10 to 19 employees can also fit when technology dependence and operating needs justify the relationship.
What does a managed IT department cost?
MVTS publishes three tiers: Essential at $125, Complete at $165 and Premier at $195 per covered user per month. Each includes up to 2 managed devices per user and the full security baseline, including Microsoft 365 backup. Implementation is waived with a 12-month agreement, and after onboarding you can leave on 30 days' notice with no fee.
How do the first 30 days work?
The first 30 days follow six steps: Discover: inventory users, devices, vendors, systems, backups, and ownership. Deploy: bring covered systems into MVTS management and open employee support. Secure: identify and address the most important baseline gaps. Document: create the operating information required to support the environment. Stabilize: resolve onboarding blockers and validate monitoring, backup, and escalation. Plan: deliver the first roadmap and next-quarter priorities.
How do I get started?
Every engagement starts with an IT Fit Call to discuss your users, current environment, scope, and whether the relationship fits both sides.
Find the right next step for your IT
Talk through your current environment, priorities, and what responsible technology ownership could look like for your business.
Book an IT Fit Call